THE VALIANT VALUE
The word “valiant” is synonymous with courage, determination, fearlessness, bravery, & boldness. At Valiant Residential, we bring the meaning behind our name into our daily operations, believing that these characteristics provide the foundation for collaborative success among our team members & clients.
As a multifamily property management firm, we believe that our clients deeply benefit from our institutional-grade expertise delivered with a boutique level of care & communication. Each & every asset we manage presents unique opportunities, & with that comes unique solutions. Valiant’s reputation as an industry leader alongside our leadership team’s expertise provides our clients peace of mind with the management & performance of their assets.
Since every property & client’s goals are unique, Valiant takes pride in maintaining open lines of dialogue & strategy development between our team & the client to ensure that proper solutions are delivered efficiently. Valiant Residential oversees a broad range of properties including A, B, & C communities. Regardless of asset grade, service to our communities remains at the focal point.
In our efforts to live up to the meaning of our name, we are constantly growing & evolving the services we offer to be the premier multifamily property management firm of choice.
+ OPERATIONS
At Valiant Residential, our operational effectiveness is driven from our history of frustrated asset management. We took "industry norms" & reverse-engineered them to be more effective to benefit the asset's performance, client, & team. We pride ourselves on delivering maximum operational efficiency, while maintaining the highest level of care & service to our clients. Every asset action taken by the operations team is decided with great care & with the client perspective in mind. Valiant Residential utilizes industry leading & proprietary asset management platforms to achieve these results. We adhere to an operational management style that is transparent, collaborative, & agile.
+ ACCOUNTING
The Accounting Department at Valiant Residential maintains the highest degree of ethical & legal responsibility for the proper use & protection of assets when reporting financial & other important information within the company. Our history in reporting to publicly traded REITS, institutions, portfolio funds, single asset, & HUD owners has given us the experience to create & maintain all degrees of reports. As direct support to our operational team, the Accounting Department maintains detailed processes to produce a clear financial picture to our clients.
+ BUSINESS INTELLIGENCE
As a proactive leader in solving asset management challenges that owners may face, Valiant Residential's Business Intelligence Department developed our own proprietary software to view key performance indicators in real time. This gives us the ability to make data driven decisions mixed with industry expertise. Combining business analytics, data mining, data visualization, & infrastructure, the BI Department is uniquely positioned to provide flexible self-service analysis internally to our operational team members, & also to clients. With the tools provided by Valiant's BI Department, clients can be assured that dynamic data is used to provide lasting solutions.
+ HUMAN RESOURCES
Valiant Residential's Human Resources Department administers full-service HR solutions to the company. Our bilingual HR team recruits top talent from both inside the industry, & other industries in order to maintain a diverse team member demographic & skill set. Additionally, the department faciliates compliance measures including a state-of-the-art geo-fenced time clock system to ensure assets open & close on time daily, in addition to employee onboarding, payroll, & benefits. Valiant's competitive benefits package is also top driver in attracting industry talent, & we are also proud to report above average retention in comparison to industry norms.
+ MARKETING
Valiant Residential provides comprehensive in-house marketing services to our clients to acheive each community's unique goals. The Marketing Department oversees every aspect of the community's marketing & advertising efforts, including: SEO/ SEM/PPC campaigns, website development & maintenance, print collateral, social media, digital presence, online reputation management, & lease-up strategies. By leveraging robust reporting analytics along with distinguished creative skills, the Marketing Department positions each asset to out-perform amongst comparable communities.
+ RESIDENT SERVICES
The Resident Services Department plays a key role in communicating with our residents on a daily basis. As an extension to the Marketing Department's focus for online reputation, they manage all online reviews that are received across the web. Using dynamic software that aggregates customer sentiments, the Resident Services Department responds to each review & works with the supervisor & onsite team to determine a path of action for positive resident resolution. In addition, they oversee all messages that residents may submit directly to our resident services inbox.
+ TRAINING & DEVELOPMENT
The Training Department at Valiant Residential delivers extensively tailored learning programs to all team members - from new hires to tenured associates. Training documents & materials are delivered through Valiant University - our internal training platform focused on the following key areas: Fair Housing, sales techniques, legal guidelines, financial metrics, revenue growth, risk management, budget, & leadership. Through providing engaging & relevant education, Valiant's team members are equipped with up-to-knowledge & skills to deliver exemplary performance.
+ VENDOR MANAGEMENT
Vendor oversight is growing increasingly important in today’s fast changing market. Our vendor management team focuses on all local, regional & national service vendors, & product/material providers in order to provide the best services & pricing to meet each asset's unique needs. Utilizing our 36-year track record in business, along with the vast range of assets in our past, current, & future pipeline we work to create financial savings & quality expectations for our portfolio on an ongoing basis.
+ DUE DILIGENCE
Before every new acquisition it is important to know exactly what you are purchasing. Our comprehensive due diligence services play an integral role in assessing the asset on your behalf. We will oversee three main areas of the due diligence; leasing file audit, unit inspection walks, & physical/exterior inspection. We will take the lead to coordinate all trade experts necessary to report on the physical shape of the asset. Once completed a finalized report & follow up calls will then be scheduled to work on a final assessment of the asset together. Please inquire for pricing, availability, & sample reporting.